Body Shops – Change Your Game with Google Apps.

Posted: January 12, 2015 in Collision Centers
Tags: , , , , , , , , , ,

google splash

We have all been there. A peaceful morning in the shop office is shattered by a single phone call.  The callers question? “When will my car be ready?” Off to the races, receptionist says “Hold on a minute,let me check!” Then we proceed to interrogate everyone in the shop office, head to the body shop and ultimately we end up in the paint shop asking the painter when he is going to get that car done…(which by the way he just got a few minutes ago because of everything else that delayed the car for the last 10 days!)…and then we talk about needing faster paint or a better painter or someone to come fix our “bottleneck” in paint!

Hello! I Tim Briggs and I feel your pain. If this has never played itself out in your shop office, stop reading here and check out another post on our blog at https://collisionedge.wordpress.com

So…why is communication so hard? Its hard because in Body Shops have tough jobs that involve many different people both inside and outside our business.

Common Answer: I’ll just “buy a management system”. This is not a bad idea, but don’t waste your money unless you intend to build your communication process first. These free tools from Google will help you with that…

Years ago I bought a day planner thinking “This will organize me”…I doodled in it, made notes, carried it around and finally threw it in the trash because I found I didn’t have time to be organized because I was too busy! I bought a solution to a problem, but failed to execute the solution because it was someone else’s system and I didn’t take the time to wrap my activities around it.

If you can’t draw your process in crayon on your office wall, don’t expect a piece of software to do any better. (Seriously, don’t draw on your walls with crayon, the guys with white coats will find you and dart you!)

Google Apps offers some serious benefits to shop owners with ZERO cost.

I’m not a paid Google spokes person.  When I find simple solutions for my customers that work I’m going to talk about them! Google has created software versions similar to Word, Excel and Powerpoint. These programs are offered free to registered users. They are not as pretty as other programs, but boy are they powerful. Here is why. We all use excel to create to go lists, process sheets and if we get really fancy financial tracking. These sheets are typically locked away on one computer in the shop or maybe they are even on a shared server. Even still edits are painful because of versioning and other issues. Google sheets looks ordinary, even cheap compared to Excel…with one exception…50 people can be on a single sheet at one time editing cell by cell beside each other LIVE with autosave every time you click out or hit the enter button. So what is the win? You can now create and share your production sheet with your entire organization simultaneously and allow your people to edit the sheet live. Here is an example.

Screen Shot 2015-01-12 at 11.45.42 PM

We created this for a customer to track jobs through various production phases. All of these files are stored in another App called “Google Drive” your password protected Google Drive holds all types of files. You can even create subfolders for say “each customer” and have all of your people upload or view vehicle pics right from their smartphone over your wireless for Free. This stops the question “You got a picture of where these emblems go boss?”

I’ve used this app to set up parts return logs, parts room inventories of “leftover un-returnable items” whatever. Its very easy to work with once its set up.

Google calendars offers the ability to create individual employee calendars as well as shared calendars and email reminders to coordinate all of your staff together. Schedule cars in and out, keep up with booth maintenance items and remember your anniversary or spouse’s birthday all at once, totally secure, with the ability to display multiple calendars on top of each other all driven by your log in. You have total control of who sees what, when and where.

Google communities and Google Groups, offers you the ability to create a closed group that stream post like other social media outlets. Your people can collaborate 24/7 from any device.

Google Hangouts even allows you to video chat with anyone or any group of people anytime or anywhere you wish, even in your own building! Again, Free.

How cheap are big screen TV’s today? Any store you go to will have a 8 Zillion inch “old tech” tv for surprisingly cheap. Go out in your shop, hook up a $200 computer with a browser and your done. Put one in every department…It will pay for itself immediately and it raises the image of our collision centers.

I know many of you have already taken the technology plunge, this was not for you. If you have invested in I.T. make sure you are utilizing the functionality and getting good information out of your system. If you are not sure you are, then why are you paying for it each month? Keep it simple.

I hope this information was helpful to you. Please feel free to comment, subscribe and share our little blog. Find more information about us at http://www.collisionedge.com. We are always available to assist you in setting up your system.

Check out the Collision Edge Facebook page…we have a fun offer going on right now.https://m.facebook.com/story.php?story_fbid=1587549124815410&id=1491825211054469

Have a good day yall!

tB

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s